Response Codes

The tables below outline all of our response codes and messages for our API and HPP solutions

Search for response codes by code, error message or category:


Response Code Response Message Category Description
1 Transaction Success Success Transaction has been authorised successfully.
11 Pending Pending Your account_updater / pay_out request is pending. You will receive the final outcome via webhook notification.
101 Declined Declined The customer's bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this generic decline.
102 Error:Invalid Parameters Error One or more required values were not provided. Make sure requests include all required parameters.
103 Error:Invalid or Inactive MID Info Error This error generally occurs when you use invalid MID credentials to process payments. More often than not it's because QA credentials are being used to target production or vice versa. However, it could indicate a connectivity or setup issue. Contact support@acquired.com for more information.
104 Error:Invalid or Unsupported Transaction Type Error You have attempted to process a transaction_type that may be misspelled, contains invalid characters or has not been configured on your account. Please contact support@acquired.com.
105 Error:Invalid or Unsupported Currency Error There may be an issue with the configuration of your account for the currency you are attempting to process. Contact support@acquired.com for more information.
106 Error:Invalid or Unsupported Card Type Error The card type which the cardholder is using to process their transaction has not been configured to be accepted on your account or is unsupported by our gateway. Contact support@acquired.com for more information regarding this issue.
107 Error:Incorrect Hash String Error The request_hash generated in the request message does not match the hash value on our side or there is an issue with your hash calculation. Please refer to the necessary integration documentation or contact support@acquired.com for more information.
108 Blocked:Unauthorized Merchant IP Address Blocked As a safety precaution, we block any traffic that originates from any IP address that is not whitelisted on your account. If you are receiving this error, please contact support@acquired.com.
109 Error:Invalid timestamp Error There is an error with the timestamp in your request message - please check this parameter for the issue.
110 Error:Invalid merchant_order_id Error The merchant_order_id provided contains invalid characters or is the incorrect length.
111 Error:Invalid Company Info or Company Level Post Not Supported Error There is an issue with the company_id or the company_mid_id values being passed through in your request. Please contact support@acquired.com for more information regarding this.
112 Error:Can Not Find Qualified MID for Company Level Post Error There is an issue with the company_mid_id value being passed through in your request. Please contact support@acquired.com for more information regarding this.
151 Blocked:Max MID Amount Reached Blocked The maximum amount configured for the MID you are attempting to process through has been reached. Contact support@acquired.com if you are receiving this error.
152 Blocked:Max MID Post Reached Blocked The maximum number of posts configured on your MID has been reached and any further traffic processed against this MID will be blocked. Either update the MID details in your request to another or contact support for help in resolving this issue.
153 Blocked:Max Monthly MID Reached Blocked The maximum amount successfully processed for this month via this MID has been reached. Contact support@acquired.com if you are receiving this error.
154 Blocked:Max Monthly MID Post Reached Blocked The maximum number of posts against this MID for the month has been breached and any further transactions processedagainst this MID will be blocked. Either update the MID details in your request to another or contact support@acquired.com to help resolve this issue.
155 Blocked:Max Daily MID Amount Reached Blocked The maximum amount permitted to be processed on a daily basis has been breached for this MID. Any further transactions processedagainst this MID will be blocked for the rest of the day. Either update the MID details in your request to another, wait until tomorrow to continue processing or contact support@acquired.com for help in resolving this issue.
156 Blocked:Max Daily MID Post Reached Blocked The maximum number of posts permitted to be processed on a daily basis has been breached for this MID. Any further transactions processed against this MID will be blocked for the rest of the day. Either update the MID details in your request to another or contact support@acquired.com for help in resolving this issue.
157 Blocked:Max Single MID Amount Reached Blocked The maximum amount (per transaction) configured on this MID has been breached. Reduce the amount that you are trying to process in future transaction attempts or contact support@acquired.com for help in resolving this issue.
158 Blocked:Min Single MID Amount Not Reached Blocked The minimum amount (per transaction) configured on your MID has not been breached. Increase the amount that you are trying to process in future transaction attempts or contact support@acquired.com for help in resolving this issue.
159 Blocked:Max Daily Refund Count Reached Blocked The maximum number of refunds (per day) configured against this MID has been breached. Any further refund attempts processed against this MID will be blocked for the rest of the day. Please contact support@acquired.com for help in resolving this issue.
160 Blocked:Max Daily Refund Amount Reached Blocked The maximum amount you can refund (per day) has been breached against this MID. Any further refund attempts processed against this MID will be blocked for the rest of the day. Please contact support@acquired.com for help in resolving this issue.
161 Blocked:Max Montlhy Refund Count Reached Blocked The maximum number of refunds you can refund (per month) has been breached against this MID. Any further refund attempts processedagainst this MID will be blocked for the rest of the month. Please contact support@acquired.com for help in resolving this issue.
162 Blocked:Max Monthly Refund Amount Reached Blocked The maximum amount you can refund (per month) has been breached against this MID. Any further refunds attempted via this MID will be blocked. Please contact support for help in resolving this issue.
170 Blocked:Max IP Daily Post Blocked The maximum number of posts (per day) from the same IP address has been breached against this MID. Any further attempts originating from the same IP address will be blocked for the rest of the day. Either update the MID details in your request to another, wait until tomorrow to continue processing or contact support@acquired.com for help in resolving this issue.
171 Blocked:Max IP Monthly Post Blocked The maximum number of posts (per month) from the same IP address has been breached against this MID. Any further attempts originating from the same IP address will be blocked for the rest of the month. Either update the MID details in your request to another, wait until next month to continue processing or contact support@acquired.com for help in resolving this issue.
172 Blocked:Max Email Daily Post Blocked The maximum number of posts (per day) from the same email address has been breached against this MID. Any further attempts from the same email address will be blocked for the rest of the day. Email Daily Post configured on your MID has been reached and any further payments processedthrough this MID with the same Email address in the request will be blocked for the rest of the day. Either update the MID details in your request to another, wait until tomorrow to continue processing or contact support@acquired.com for help in resolving this issue.
173 Blocked:Max Email Monthly Post Blocked The maximum number of posts (per month) from the same email address has been breached against this MID. Any further attempts from the same email address will be blocked for the rest of the month. Either update the MID details in your request to another, wait until next month to continue processing or contact support@acquired.com for help in resolving this issue.
174 Blocked:Max Phone Daily Post Blocked The maximum number of posts (per day) from the same phone number has been breached against this MID. Any further attempts from the same phone number will be blocked for the rest of the day. Either update the MID details in your request to another, wait until tomorrow to continue processing or contact support@acquired.com for help in resolving this issue.
175 Blocked:Max Phone Monthly Post Blocked The maximum number of posts (per month) from the same phone number has been breached against this MID. Any further attempts from the same phone number will be blocked for the rest of the month. Either update the MID details in your request to another, wait until next month to continue processing or contact support@acquired.com for help in resolving this issue.
201 Error:Invalid cardnumber Error You have attempted to process a payment with an invalid cardnumber. Please ask the customer to correct their payment information and re-attempt the transaction - if the decline persists, the customer will need to contact their issuing bank.
202 Error:Card Type/Number Mismatch Error The card type selected does not match the cardnumber provided. An example of this might be a Visa card type has been selected but a Mastercard cardnumber provided.
203 Error:Invalid cardcvv Error The customer entered in an invalid cardcvv value or made a typo when inputting their card information. Have the customer attempt the transaction again – if the decline persists, the customer will need to contact their bank.
204 Error:Invalid or Expired cardexp Error The card’s expiration month is incorrect. Check the expiration date or use a different card.
205 Error:Invalid cardholder_name Error The cardholder_name parameter provided contains invalid characters or is too long. Please check the request message.
206 Error:Invalid billing_street Error The billing_street parameter provided contains invalid characters or is the incorrect length.
207 Error:Invalid billing_city Error The billing_city parameter provided contains invalid characters and/or is the incorrect length.
208 Error:Invalid billing_state Error The billing_state parameter provided contains invalid characters and/or is the incorrect length.
209 Error:Invalid billing_zipcode Error The billing_zipcode parameter provided contains invalid characters and/or is the incorrect length.
210 Error:Invalid billing_country_code_iso2 Error The billing_country_code_iso2 parameter provided contains invalid characters and/or is the incorrect length.
211 Error:Invalid billing_phone Error The billing_phone parameter provided contains invalid characters and/or is the incorrect length.
212 Error:Invalid_email Error The billing_email parameter provided contains invalid characters and/or is the incorrect length.
213 Error:Invalid_fname Error The customer_fname parameter provided contains invalid characters and/or is the incorrect length.
214 Error:Invalid_lname Error The customer_lname parameter provided contains invalid characters and/or is the incorrect length.
215 Error:Invalid Amount Error The amount parameter submited in the request is incorrectly formatted, contains invalid characters and/or is the incorrect length.
216 Declined:Invalid AVS Declined The customers issuing bank has declined the transaction based on the AVS outcome.
217 Declined:Incorrect PIN Declined The pin code entered by the cardholder is incorrect. N/A to ECOM/MOTO payments.
218 Declined:Payment Account Not Found Declined The customer no longer has an account with the bank which they/you are trying to process the payment through. Please contact the customer and ask them to provide different payment details.
219 Error:Invalid customer_dob Error The customer_dob parameter provided contains invalid characters and/or is the incorrect length.
220 Blocked:6012 Data Required Blocked If your MCC code is 6012, you are required to pass through certain data fields in every request - customer_lname, customer_dob and billing_zipcode - please ensure you are passing these values within the request and re-try. MCC 6012 are related to credit-related activities - if you are unsure what your MCC is, please contact support@acquired.com.
221 Error:Invalid shipping_street Error The shipping_street parameter provided contains invalid characters and/or is the incorrect length.
222 Error:Invalid shipping_street2 Error The shipping_street2 parameter provided contains invalid characters and/or is the incorrect length.
223 Error:Invalid shipping_city Error The shipping_city parameter provided contains invalid characters and/or is the incorrect length.
224 Error:Invalid shipping_state Error The shipping_state parameter provided contains invalid characters and/or is the incorrect length.
225 Error:Invalid shipping_zipcode Error The shipping_zipcode parameter provided contains invalid characters and/or is the incorrect length.
226 Error:Invalid shipping_country_code_iso2 Error The shipping_country_code_iso2 parameter provided contains invalid characters and/or is the incorrect length.
227 Error:Invalid shipping_phone Error The shipping_phone parameter provided contains invalid characters and/or is the incorrect length.
228 Error:Invalid shipping_email Error The shipping_email parameter provided contains invalid characters and/or is the incorrect length.
229 Error:Invalid billing_street2 Error The billing_street2 parameter provided contains invalid characters and/or is the incorrect length.
230 Error:Invalid customer_ipaddress Error The customer_ipaddress parameter provided contains invalid characters and/or is the incorrect length.
231 Error:Invalid subscription_type Error The subscription_type parameter provided contains invalid characters and/or is the incorrect length and therefore does not match those offered by our system.
232 Error: MID Does Not Support Subscription Error The original_transaction_id value for this transaction was processed without any recurring functionality. Please contact support@acquired.com.
233 Error:Original Transaction Not Subscription or Not Approved Error The original_transaction_id value for this transaction was processed without any recurring functionality. Please contact support@acquired.com.
234 Error:Subscription Initialization Info Failed Error There is an issue with your initial transaction (INIT). Please contact support@acquired.com.
235 Error:Subscription Info Retrieval Failed Error There has been an issue with your request message - please contact support@acquired.com.
236 Error:Subscription Info Update Failed Error There has been an issue with your request message - please contact support@acquired.com.
251 Declined:Fraudulent Declined The card used in this transaction has been flagged as Fraudulent by the issuing bank. Please re-try the payment with a different card.
252 Blocked:Card Blacklisted Blocked The cardnumber attempted is on your blacklist. If you want to let this payment go through, please contact support@acquired.com.
253 Blocked:Phone Blacklisted Blocked The customer’s phone number attempted is on your blacklist. If you want to let this payment go through, please contact support@acquired.com.
254 Blocked:Email Blacklisted Blocked The customer’s email address attempted is on your blacklist. If you want to let this payment go through, please contact support@acquired.com.
255 Blocked:IP Address Blacklisted Blocked The customer’s IP address attempted is on your blacklist. If you want to let this payment go through, please contact support@acquired.com.
256 Blocked:BIN Blacklisted Blocked You have attempted to process a card that is blocked on your account. Please contact support@acquired.com.
257 Blocked:Fraud Risk Score Exceeded Blocked Authorisation request has been rejected by your fraud solution.
258 Blocked:Fraud Check Unavailable Blocked You have attempted to process a card that is blocked on your account. Please contact support@acquired.com.
261 Error:Invalid Original Transaction ID, Type or Status Error There is an issue with the original_transaction_id used in your request. Please contact support@acquired.com.
262 Error:Order ID Already Processed and/or Approved Error The merchant_order_id value passed through within the request message has already been processed. Please ensure that the merchant_order_id used is unique.
263 Error:Original Transaction Already Settled, can not Void Error The transaction you are attempting to VOID has already settled. Please process a REFUND request instead.
264 Error:Original Transaction Not Settled Yet, can not Refund Error The transaction you are attempting to REFUND has not yet settled. Please process a VOID request instead.
265 Error:Original Transaction too old, can not Void, Capture or Refund Error The transaction you are attempting to VOID/CAPTURE or REFUND is too old. Please arrange for an alternative method of payment with your customer.
266 Error:Original Transaction Amount Exceeded for Refund Error Your Acquired.com account is not set up to refund amounts higher than the original transaction amount. Contact our Support team for information on how to enable this.
267 Error:Original Transaction Already Captured Error The submitted transaction appears to be a duplicate of a previously submitted transaction and was declined to prevent charging the same card twice for the same service.
268 Error:Original Transaction already Voided Error The charge you’re attempting to void has already been voided. Update the request to use the ID of a charge that has not been voided already.
269 Error:Original Transaction Not Found Error We were unable to locate the original transaction ID which you are attempting to process a recurring payment against. Update you original_transction_id to match one that can be be found in our database.
270 Blocked:Max Refund Count Reached Blocked Based on your configuration, you have processed the maximum number of refunds. Please contact support@acquired.com.
271 Error:Original Transaction Already Refunded Error The charge you’re attempting to refund has already been refunded. Update the request to use the ID of a charge that has not been refunded.
272 Error:Capture Amount Greater Than Original Authed Error You have attempted to CAPTURE more funds that you have authorised against the customers account. Please check the amount parameter within your request message.
273 Error:Partial Capture of Auth Not Allowed Error You have attempted to CAPTURE less than you have authorised against the customers account. Please check the amount parameter within your request message.
274 Error:This Merchant Order ID is Being Processed Error The merchant_order_id is currently being processed and you have duplicated the request message.
275 Blocked:Original Transaction Already ChargedBack Blocked The charge you’re attempting to refund has been charged back. Check the disputes documentation to learn how to respond to the dispute.
276 Error:Original Transaction is Being Updated Error The original_transaction_id used in your request message is still being processed. Please re-attempt at a later time.
277 Blocked:Cancellation Requested Blocked The customer requested the cancellation of a recurring transaction or subscription – reach out to them for more information.
301 Declined:Insufficient Funds Declined The account did not have sufficient funds to cover the transaction amount at the time of the transaction – subsequent attempts at a later date may be successful.
302 Blocked:Max Amount Exceeded Blocked The maximum amount set to be processed on your MID has been reached and as a result has been rejected. Either reduce the amount you are trying to process, or contact support for help in resolving this issue.
311 Blocked:Max Attempts Against Card Exceeded Blocked You have reached the maximum number of authorised or declined attempts to process against any single card which has been configured on your account and as a result has been rejected. Contact support for help in resolving this issue.
312 Blocked:Max Attempts Authorised Card Exceeded Blocked You have reached the maximum number of authorised attempts to process against any single card which has been configured on your account and as a result has been rejected.
321 Declined:Revocation of Order by Cardholder Declined The cardholder has ordered their issuing bank to decline all future attempts by the merchant. Contact the customer and ask them to contact their bank to remove the block, update their billing details to a new card and cancel the users subscription and subsequent attempts against the card.
322 Blocked:Cardholder Cancellation Blocked The customer requested a cancellation of a single transaction – reach out to them for more information.
323 Declined:Restricted Card Declined The customer's card issuer has declined the transaction as the credit card has some restrictions. The customer should use an alternate credit card, or contact their bank.
324 Declined:CVV Failure Declined The customer entered in an invalid security code or made a typo in their card information. Have the customer attempt the transaction again – if the decline persists, the customer will need to contact their bank.
325 Declined:Card Expired Declined Card is expired. The customer will need to use a different payment method.
351 Blocked: 3DS Failed Blocked The customer's bank declined the transaction because a 3D Secure authentication was not performed during checkout. Have the customer authenticate using 3D Secure, then attempt the authorization again.
401 Declined:Fraudulent Declined The card payment has been declined by the customers issuing bank as fraudulent. Please contact the customer to retrieve alternative card details.
402 Declined:Lost or Stolen Card Declined The submitted card has expired or been reported lost and a new card has been issued. Reach out to your customer to obtain updated card information.
403 Declined:Suspected Fraud Declined The customer’s bank suspects fraud – recommended to reject the transaction.
404 Declined: Fraudulent Bank Block Declined The card payment has been declined by the customers issuing bank as fraudulent. Please contact the customer to retrieve alternative card details.
405 Blocked:BIN Filter (Type) Blocked A BIN filter configured on your account has blocked the transaction, in this case on a card type level i.e. VISA, Mastercard etc. For more information please see here.
406 Blocked:BIN Fliter (Level) Blocked A BIN filter configured on your account has blocked the transaction, in this case on a card level i.e. Prepaid, Corporate etc. For more information please see here.
407 Blocked:BIN Fliter (Country) Blocked A BIN filter configured on your account has blocked the transaction, in this case on a Country level i.e. United Kingdom, South Africa etc. For more information please see here.
408 Blocked:BIN Fliter (Bank) Blocked A BIN filter configured on your account has blocked the transaction, in this case on a Bank level i.e. Natwest, Barclays etc. For more information please see here.
501 Pending:Card Enrolled Pending The cardholder is enrolled for 3-D Secure, continue to redirect them to the ACS page.
502 Pending:Card Not Enrolled Pending Your customers card is not enrolled for 3-D Secure, proceed to authorisation.
521 Blocked:3DS Invalid Action Blocked There is an issue with your 3-D Secure request message. Please send any information you have to the support team.
522 Blocked:3Ds - Invalid PaRes Blocked The PaRes parameter is invalid. Please send information you have on this transaction to the support team.
523 Blocked:3DS Invalid XID Blocked The XID parameter is invalid. Please send information you have on this transaction to the support team.
524 Blocked:3DS Invalid CAVV Blocked The CAVV parameter is invalid. Please send information you have on this transaction to the support team.
525 Blocked:3DS Not Active Blocked 3-D Secure is not active on your account. Please contact support@acquired.com.
526 Blocked:3DS Card Not Enrolled Blocked The card which your customer is attempting to pay with is not enrolled for 3-D Secure. Please contact the customer and ask them to try with another card or for them to contact their bank and have them enroll the card in the 3-D Secure program.
527 Blocked:3DS Unable to Verify Enrollment Blocked We are currently unable to establish whether your customers card is enrolled for 3-D Secure. Please re-attempt the payment.
528 Blocked:3DS ACS URL Unavailable Blocked The customers issuing bank is currently unable to re-direct your customer to their authentication page to complete the 3-D Secure process. Please re-attempt the payment.
529 Blocked:3DS Invalid Response Blocked We received an invalid response from the customers issuing bank and are unable to complete 3-D Secure authentication. Please re-attempt the payment.
530 Blocked:3DS Password Failure Blocked The customer entered in an incorrect 3-D Secure password and as such, this transaction is declined.
531 Blocked:3DS ACS Failure Blocked There is an issue with the customers issuing bank authentication page, we would recommend to re-attempt the payment at a later time.
532 Blocked:3DS Unavailable Blocked The customers issuing bank is currently unable to authenticate their customers using 3-D Secure, we would recommend to re-attempt the payment at a later time.
533 Blocked:3DS Fatal Error Blocked An error has occurred during the 3-D Secure v1 process and the cardholder can't be authenticated. Please try again.
534 Blocked:3DS Original Transaction Not 3DS Blocked For gaming customers, if you want to process a CREDIT request sometimes the first time you store the card you will need to use 3-D Secure. If you didn't you will get this response code back.
540 SCA: Failed Blocked EMV 3-D Secure was attempted but the cardholder failed to authenticate themselves.
541 SCA: Not Successful Blocked EMV 3-D Secure was attempted but sadly hasn't been successful this time. Ask the customer to try with a different card.
542 SCA: Issuer Rejected Blocked EMV 3-D Secure has been attempted but the issuing bank has rejected the authentication request. Ask the customer to try with a different card.
550 SCA Field (field_name) Blocked There is an issue with one or more of the fields in your request, you will find the field name(s) in the response_message field.
901 System error Error Something has gone wrong on our side, we apologise. Please try to process again and if the problem continues reach out to support.
902 System error:Networking error Error Something has gone wrong on our side, we apologise. Please try to process again and if the problem continues reach out to support.
903 System error:HTTP error Error Something has gone wrong on our side, we apologise. Please try to process again and if the problem continues reach out to support.
904 System error:DB error Error Something has gone wrong on our side, we apologise. Please try to process again and if the problem continues reach out to support.
905 System error:Post to bank timeout Error We got your request and passed it onto the bank but sadly never heard back from them. Our alerting has let us know and we'll get in contact with them. If the problem persist please reach out to support to let us know.
906 System error: Encryption failure Error Something has gone wrong along the road to making your transaction as secure as possible, our internal alerting has let us know and we're working to fix the problem but you should just try again it is probably a once off.
907 System error:Too Many Simultaneous Transactions Error It is incredibly unlikely but you may have exceeded our recommended throughput, please contact support.
908 System error:Invalid response from bank Error The response we received back from the bank didn't look right, don't worry it generated an alert in our system and we're looking into the reason. Recommend trying again, if the problem persists contact support.
909 System error:Bank response Format Error Error The response we received back from the bank didn't look right, don't worry it generated an alert in our system and we're looking into the reason. Recommend trying again, if the problem persists contact support.
999 System Maintenance Error A well run service needs routine maintenance. Without regular system maintenance, updates would go uninstalled, bugs would go unsquashed, patches would go … unpatched. We sincerely apologize if you're encountering this error without having received prior notice. You can view the Status of our various systems by clicking here.